Quelsoft Shipping Policy
Effective Date: June 16, 2026
At Quelsoft, we are committed to delivering your order safely, accurately, and as quickly as possible. We work with trusted warehouse and logistics partners across North America, Europe, and Australia to ensure reliable fulfillment and delivery.
Please review the following shipping policy carefully before placing your order.
1. Shipping Destinations
If your country or region is not available at checkout, please contact our customer support team.
2. North America Shipping Policy
🇺🇸 United States
Free shipping to the Continental U.S. (48 states).
+20% Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands & territories.
🇨🇦 Canada
Free shipping to most provinces.
+20% Nunavut, Northwest Territories, Yukon.
North America Fulfillment Warehouses
| Country | Warehouse Locations |
|---|---|
| United States | Pomona (CA) · Edison (NJ) · Houston (TX) · Atlanta (GA) · Woodridge (IL) |
| Canada | Mississauga (ON) · Richmond (BC) |
3. European Shipping Policy
🇪🇺 Standard Delivery
5–7 business days
Depending on destination country and warehouse availability.
🔄 DPD → DHL Upgrade
For remote, island, or special postcode zones, shipments are automatically upgraded from DPD to DHL.
No action needed. Delivery times may vary.
📍 Remote European Regions
Additional transit time may apply for remote zones.
4. Australia Shipping Policy
🏙️ Major Metro Areas
AUD $49
Flat rate per order (oversized items may incur extra).
🗺️ Regional & Semi-Metro
Calculated at checkout based on:
- Delivery address
- Product dimensions
- Shipment weight
TAS & NT: Please contact customer service for a custom shipping quotation.
Delivery Service Levels
📦 Standard (Drop & Go)
- Ground floor · Building entrance · Driveway
- Customer must be available to receive
Failed deliveries may incur redelivery charges.
⬆️ Premium Delivery
- Scheduled appointments
- Upstairs delivery
- Large item assistance
Additional fees may apply.
Assembly Service: Most furniture ships flat-packed. Professional assembly available in selected metro areas for an additional fee.
5. Order Processing Time
| Process | Time |
|---|---|
| Order Verification | 0–1 Business Day |
| Packing & Dispatch | 1–2 Business Days |
Orders are not processed on weekends or public holidays. Peak seasons may extend processing times.
6. Estimated Transit Times
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–5 Business Days |
| Canada | 5–7 Business Days |
| Europe | 5–7 Business Days |
| Australia Metro Areas | 3–7 Business Days |
| Australia Regional Areas | 7–14 Business Days |
Delays may occur due to severe weather, customs, carrier disruptions, holidays, or peak seasons.
7. Order Tracking
📧 Tracking Information
You will receive a shipping confirmation email with:
- Tracking Number
- Carrier Information
- Tracking Link
Available within 24–48 hours after shipment.
🔍 Track Your Shipment
Track your order through:
- Quelsoft Order Tracking Page
- Carrier Tracking Website
- 17TRACK Global Tracking
8. Address Changes & Order Cancellation
🚫 After Shipment
- Orders cannot be intercepted
- Address cannot be changed
- Cancellation not guaranteed
Customers may be responsible for return shipping charges.
9. Incorrect Address & Delivery Failure
Customers are responsible for accurate shipping information.
Quelsoft is not responsible for delays, losses, or costs from incorrect addresses, incomplete info, invalid phone numbers, or refusal of delivery.
Returned packages due to customer issues may incur additional shipping fees for reshipment.
10. Damaged, Lost, or Missing Shipments
📸 Damaged Packages
If your package arrives damaged:
- Take photos of packaging, label, and damage
- Contact us within 48 hours
We will arrange: Replacement · Repair · Compensation
🔁 Lost Packages
If tracking shows no movement, contact us immediately.
We will work with the carrier to provide:
- Replacement Shipment
- Full Refund
11. Customs Duties & Import Taxes
International shipments may be subject to Customs Duties · Import Taxes · VAT · Government Fees.
Unless otherwise stated, these charges are the responsibility of the customer.
We recommend checking local import regulations before ordering.
12. Force Majeure
Quelsoft shall not be liable for shipping delays caused by events beyond our reasonable control, including:
13. Contact Us
📧 Customer Support Email
🕐 Business Hours
Monday – Friday · 9:00 AM – 6:00 PM (Beijing Time)
We are always happy to assist you.