Return & Refund Policy

Thank you for choosing Quelsoft.

Every product undergoes a thorough quality inspection before it is shipped to you.Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.For any questions regarding returns, refunds, replacements, or warranty claims, please contact:

support@quelsoftoffice.com

Response Time: Within 24 Hours

✨ Zero-Risk Shopping

60-Day Risk-Free Trial

We proudly offer a 60-Day Trial Period on all Quelsoft products.

If you are not completely satisfied, you may request a return, replacement, or exchange within 60 days after delivery.

πŸ“¦ Return Requirements
  • Request must be submitted within 60 days of delivery.
  • Proof of purchase is required.
  • All accessories and components must be included.
  • Products should be returned in original packaging whenever possible.
πŸ”„ We value every experience β€” returns and exchanges are simple and transparent.
⏱️ Refund Timeline
Approved refunds will be returned to the original payment method within 7–15 business days.
πŸ’³ Credit cards, PayPal, and local methods follow standard banking timelines.
πŸ”§ Quality issue β†’ Free return πŸ›’ Changed mind β†’ Customer pays return shipping
πŸ“‹ Transparency & Fairness

Responsibility & Return Shipping Fees

Clear policies for worry-free returns β€” we believe in full transparency.
🏭
Seller Responsibility
  • The product arrives damaged.
  • The product arrives defective.
  • A manufacturing defect occurs within the 60-day trial period.
  • The wrong item was shipped.
  • A shipping or order error was caused by Quelsoft.
βœ… Quelsoft covers all return shipping costs
Full refund or replacement provided. No restocking fee
πŸ›’
Buyer Responsibility
  • Change of mind / Personal preference.
  • Wrong product ordered (size, color, model).
  • Wrong quantity ordered.
  • Incorrect shipping information provided by buyer.
  • Order cancellation after shipment.
πŸ“¦ Customer is responsible for return shipping costs for the reasons above.
Original outbound shipping costs may be deducted from the refund amount.
πŸ‡ͺπŸ‡Ί European orders: If refused during delivery, a return transportation fee of €30–€50 per item may be deducted.
πŸ” Important Notice

Damage & Defect Claims

Clear evidence required for fastest resolution

πŸ“Έ Important Notice

If you believe your item arrived damaged or defective, clear photos or videos must be provided before the product is returned.

This helps our support team verify the issue and provide the fastest possible resolution.

⚠️ If no evidence is provided, the return will be classified as a Buyer's Remorse Return.

βœ… With Valid Evidence
  • Verified damage/defect claim
  • Free return shipping (Seller covers)
  • Full refund or replacement
  • No restocking fee
πŸš€ Fast-track resolution within 3–5 business days
⚠️ Without Evidence β†’ Buyer's Remorse
  • Customer pays return shipping
  • 15% restocking fee applies
  • Original shipping costs may be deducted
  • Standard return process (7–15 business days)
πŸ“¦ Provide clear photos/videos to avoid these fees
πŸ“Œ Additional Policies

Special Policies

Parts Support & Remote Repair
  • If an issue can be resolved with replacement parts, we will provide the necessary components and installation guidance free of charge.
  • We do not provide in-home repair services.
Order Cancellation
  • Orders are typically processed within 1–2 business days.
  • Orders cancelled before shipment receive a full refund.
  • Once shipped, orders cannot be intercepted and must be refused upon delivery if cancellation is requested.
Lost Package Protection
  • If your package has not been delivered within 30 days after shipment, you may choose:
  • βœ” Free replacement shipment
  • βœ” Full refund
Price Adjustment Policy
  • We do not offer price matching or post-purchase price protection.
  • Orders are not eligible for partial refunds due to later promotions or discounts.
⚑ Promotional prices apply only at the time of purchase.
πŸ›‘οΈ Long-Term Protection

5-Year Manufacturer Warranty

5-Year Warranty Protection
πŸ“Œ After the 60-Day Trial Period expires, products are no longer eligible for return or refund.

However, every Quelsoft chair remains protected by our 5-Year Manufacturer Warranty.
βœ… Manufacturing defects covered
🏠 Normal residential use
πŸ”§ Repair or replacement solutions
πŸ”§ Warranty coverage applies to manufacturing defects under normal residential use.
Repair or replacement solutions will be provided according to our warranty terms.