Effective Date: June 16, 2026
Overview
This Privacy Policy applies to all users of the Quelsoft website and explains how we collect, use, disclose, store, and protect your personal information.
At Quelsoft, we treat the collection and processing of personal information with the highest level of care and respect. We are committed to protecting your privacy and safeguarding your information against loss, misuse, unauthorized access, alteration, disclosure, or destruction.
Please read this Privacy Policy carefully to understand how we collect, use, process, disclose, and otherwise handle your personal information in accordance with applicable global data protection laws, including but not limited to:
- The EU General Data Protection Regulation (GDPR)
- The UK GDPR
- The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
- Other applicable U.S. state privacy laws
SECTION 1 — WHAT INFORMATION DO WE COLLECT?
To provide our products and services, we may collect the following categories of personal information. We follow the principle of data minimization and only collect information necessary to fulfill legitimate business purposes.
1. Information You Provide Directly
| Information Category | Information Collected | Purpose |
|---|---|---|
| Identity Information | Name, gender, date of birth (if provided) | Account registration, personalized services |
| Contact Information | Email address, mobile number, telephone number | Order confirmation, shipping updates, customer support |
| Address Information | Billing address, shipping address, country/region, postal code | Order fulfillment, invoicing |
| Account Credentials | Username and encrypted password | Account access and security verification |
| Payment Preferences | Preferred payment method (we do not store card or bank details) |
Transaction processing through secure third-party payment providers |
| Communications | Emails, chat messages, customer support inquiries, feedback, complaints | Customer service and service improvement |
| Product Reviews | Ratings, reviews, and feedback submitted by you | Product improvement and consumer guidance |
2. Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain technical information.
| Information Category | Information Collected | Purpose |
|---|---|---|
| Device Information | IP address, device type, operating system, screen resolution | Website optimization, fraud prevention, analytics |
| Browser Information | Browser type, version, language settings, plugins | Website compatibility and user experience |
| Usage Information | Pages viewed, session duration, clickstream data, search terms | Analytics, content optimization, personalization |
| Referral Information | Referring URL, advertising source | Marketing attribution and performance analysis |
| Cookie Data | Preferences, cart contents, login status | Session management and user convenience |
3. Information Obtained From Third Parties
We may receive information from third-party sources to help us provide and improve our services.
| Information Category | Source | Purpose |
|---|---|---|
| Payment Verification Data | Shopify Payments, PayPal, Klarna, Stripe | Fraud prevention and payment verification |
| Shipping Information | UPS, DHL, FedEx, USPS and other carriers | Shipment tracking and delivery updates |
| Social Login Information | Google, Facebook and similar platforms | Account authentication and social login |
| Marketing Interaction Data | Google Ads, Meta Ads, email service providers | Advertising optimization and campaign measurement |
4. Information We Do Not Collect
To protect your privacy, Quelsoft does not knowingly collect or store:
- ❌ Full credit card numbers
- ❌ Bank account numbers
- ❌ Government-issued identification numbers
- ❌ Passport numbers
- ❌ Biometric information (such as fingerprints or facial recognition data)
- ❌ Medical records or health diagnosis information
- ❌ Sensitive personal information concerning race, ethnicity, religion, political opinions, sexual orientation, or similar protected categories
Payment Security: All payment transactions are processed through PCI-DSS Level 1 compliant payment providers. Quelsoft does not access, store, or retain complete payment card information.
SECTION 2 — HOW DO WE USE YOUR INFORMATION?
We use the information we collect for the following purposes:
| Purpose | Description | Legal Basis (GDPR) |
|---|---|---|
| Order Fulfillment | Processing orders, shipping, returns, and exchanges | Contract Performance |
| Customer Support | Responding to inquiries and providing after-sales support | Contract Performance / Legitimate Interests |
| Account Management | Creating and maintaining user accounts | Contract Performance |
| Marketing Communications | Promotions, newsletters, and product recommendations (where permitted) | Consent |
| Website Optimization | Analytics and website performance improvement | Legitimate Interests |
| Fraud Prevention & Security | Detecting unauthorized activity and abuse | Legitimate Interests / Legal Obligation |
| Legal Compliance | Compliance with legal and regulatory obligations | Legal Obligation |
| Business Analytics | Product development and business intelligence | Legitimate Interests |
Cookies and Tracking Technologies
We use the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Shopping cart, login status, security functions |
| Preference Cookies | Language, currency, and personalization settings |
| Analytics Cookies | Traffic measurement and user behavior analysis |
| Marketing Cookies | Personalized advertising and campaign effectiveness tracking |
You may manage cookies through your browser settings. Disabling essential cookies may impact certain website functions.
SECTION 3 — CONSENT AND LEGAL BASIS
Contract Performance: When you provide personal information to complete a transaction, place an order, arrange shipping, or process a return, we process your information as necessary to perform our contract with you.
Consent: Where required by law, we will obtain your explicit consent before processing your personal information for marketing or other optional purposes.
Legitimate Interests: We may process personal information where necessary to improve our services, protect our website, prevent fraud, and maintain business operations.
Withdrawal of Consent: You may withdraw your consent at any time by contacting support@quelsoftoffice.com. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.
SECTION 4 — INFORMATION DISCLOSURE AND THIRD-PARTY SHARING
Quelsoft does not sell your personal information for monetary consideration.
Service Providers: We share information with trusted third parties that assist us in operating our website, conducting our business, or servicing our customers:
| Service Type | Examples | Shared Information |
|---|---|---|
| Payment Processors | Shopify Payments, PayPal, Klarna, Stripe | Transaction information |
| Shipping Carriers | UPS, DHL, FedEx, USPS | Name, address, phone number |
| Cloud Hosting | Shopify, AWS, Google Cloud | Website and customer data |
| Email Services | Klaviyo, Mailchimp, SendGrid | Email and marketing engagement |
| Analytics Providers | Google Analytics, Hotjar | Usage and analytics data |
| Customer Support Platforms | Zendesk, Gorgias | Customer communication records |
Legal Requirements: We may disclose personal information when required by law or to protect the rights, property, safety, or security of Quelsoft, our customers, or others.
Business Transfers: If Quelsoft is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
SECTION 5 — SHOPIFY
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to sell products and services to you. Your information is stored through Shopify's secure servers, databases, and applications protected by industry-standard security measures. For additional information, please review Shopify's Privacy Policy.
SECTION 6 — THIRD-PARTY SERVICES AND INTERNATIONAL DATA TRANSFERS
International Transfers: Because Quelsoft operates globally, your personal information may be transferred to and processed in countries outside your jurisdiction, including the United States.
For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate safeguards, including:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
- Other legally recognized transfer mechanisms
Klarna: If you choose Klarna as a payment method, certain personal information may be shared with Klarna to determine eligibility and facilitate payment services.
SECTION 7 — DATA RETENTION
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 3 years | Legal compliance |
| Order Records | 5 years after transaction | Tax and accounting obligations |
| Customer Support Records | 3 years after last interaction | Service improvement |
| Marketing Preferences | 2 years after last interaction | Marketing management |
| Analytics Data | Up to 14 months | Website optimization |
Upon expiration of the retention period, data will be securely deleted or anonymized.
SECTION 8 — SECURITY
We implement industry-standard administrative, technical, and organizational safeguards to protect your information. Data transmitted through our website is protected using SSL encryption and secure storage technologies, including AES-256 encryption where applicable. While no method of transmission is 100% secure, we maintain commercially reasonable safeguards and comply with applicable PCI-DSS requirements.
SECTION 9 — COOKIE POLICY
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect functionality and user experience. Where required by law, we provide cookie consent management tools allowing you to manage non-essential cookies.
SECTION 10 — PRIVACY RIGHTS
EU / UK Residents (GDPR Rights): You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion ("Right to be Forgotten")
- Restrict processing
- Object to processing
- Data portability
- Lodge a complaint with a supervisory authority
U.S. Residents (CCPA/CPRA and State Privacy Laws): You may have the right to:
- Know what personal information we collect
- Access your information
- Correct inaccurate information
- Delete personal information
- Opt out of the sale or sharing of personal information
- Non-discrimination for exercising privacy rights
Do Not Sell or Share: Quelsoft does not sell personal information for monetary compensation and does not knowingly share personal information for cross-context behavioral advertising purposes.
Exercising Your Rights: Email support@quelsoftoffice.com. We may verify your identity before processing requests and will respond within applicable legal timeframes.
SECTION 11 — CHILDREN'S PRIVACY
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that such information has been collected, we will promptly delete it.
SECTION 12 — CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Material changes will be posted on this page along with an updated Effective Date.
SECTION 13 — CONTACT US
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
📧 Email: support@quelsoftoffice.com
🌐 Website: Contact Us Page
📮 Mailing Address: [Insert Registered Business Address]
We aim to respond to privacy-related requests within 30 days where required by law.