Effective Date: June 9, 2026
1. Introduction
1.1 Thank you for choosing Quelsoft. We guarantee that all Quelsoft products are rigorously inspected and tested by our quality control team before shipment.
1.2 If you have any questions during the warranty period, please feel free to contact us at support@quelsoftoffice.com.
2. 60-Day Money-Back Guarantee
2.1 We offer a 60-day return policy for all eligible purchases. For complete details on return eligibility, shipping responsibilities, refund processing, and return instructions, please refer to our dedicated Return & Refund Policy.
2.2 Quick Overview:
- Returns must be requested within 60 days of the purchase date.
- Items must be unused, with original tags and packaging.
- Return shipping costs vary based on the reason for return (quality issue vs. buyer's remorse).
📌 Please see our Return & Refund Policy for full terms and conditions.
3. After the 60-Day Return Period
3.1 If an item fails or malfunctions after the 60-day return window has closed, you may be eligible for coverage under the Quelsoft Manufacturer's Warranty.
3.2 Please refer to Section 4 below for detailed warranty terms and coverage periods.
4. Quelsoft Manufacturer's Warranty
4.1 Warranty Period
| Product Category | Warranty Period |
|---|---|
| Ergonomic Chairs | 5-Year Limited Warranty |
4.2 Who Is Covered
- This warranty applies only to original purchasers who bought products directly from www.quelsoft.com.
- Products purchased from unauthorized sellers or third-party platforms are not eligible for warranty service.
4.3 Warranty Coverage
All Quelsoft ergonomic chairs are covered for the 5-year warranty period against defects in materials or workmanship under normal residential use.
Covered issues include:
- Manufacturing defects or faulty materials
- Structural failure or mechanical issues under normal use
- Malfunctions caused by defective components
During the warranty period, Quelsoft will provide replacement parts, full product replacement, or another appropriate solution at no cost to the customer.
4.4 Warranty Activation
- No registration is required.
- Warranty coverage is activated automatically for all eligible purchases.
4.5 What Is NOT Covered
- Damage from misuse, abuse, or unauthorized modification
- Improper assembly, installation, or handling
- Normal wear and tear (fabric fading, scratches, discoloration)
- Damage from sunlight, moisture, chemicals, ink, or dye transfer
- Pet-related damage (scratching, biting, etc.)
- Commercial or industrial use
- Damage from transportation or accidents after delivery
- Natural variations in color or texture over time
5. Contact Us
5.1 Email: support@quelsoftoffice.com
5.2 Quelsoft reserves the right to modify or update these policies at any time.
5.3 Quelsoft reserves the right of final interpretation.